For all those looking for a career in the fast pace, constantly evolving customer oriented industry. Lets have a look at how your second street McDonalds is like
Forward:
First off, McDonalds itself is not a bad company. It does have a lot of opportunity for advancement and marketing. It in and upon itself is very centered on employees. To bad none of that applies here.
So you want to work the Drive Thru,
Customer pulls to the COD (where you place the order) where they are greeted by you the employee. You on the other hand are greeted by a very loud and shrill screeching beep in your ear to remind you the car is there. Keep in mind the greeting has to be withing 10 seconds of them arriving you you face a deduction in your performance scores if they are a corporate sponsored mystery shop (more on those later). If you are lucky then the customer would have their window in the down position, if not then they never heard your greeting and will sit there idly until you ask them if you can help them again or they ask if you are there.
A lot of customers are"unique" so lets have a look at them.
1. The Uhhhh:
"I want an Uhhh with a side of Ummm with some Uhh, Uhh, o and don't have any of those, you know, none of that on it."
"I forgot my uhhh...*tongue clicking*......wallet"
2. The Cell phone:
You: "May I help.."
Cell Phone: *cuts you off* "HOLD ON,....YEAH I'M AT MCDONALDS TRYING TO GET SOMETHING TO EAT. WHAT? NAW, YEAH YEAH, I WAS GONNA GET SOMETHING TO EAT. YEAH THEY SEEM BUSY YEAH I BEEN NEEDING SOMEONE TO WAIT ON ME, BUT I'M NOT PAYING ATTENTION CAUSE I'M ON A CELL PHONE AND I AM TALKING TO LOUD CAUSE I'M ON A CELL PHONE AND CAN'T SEEM TO PUT IT DOWN 5 DAMN MINUTES TO ORDER SOMETHING." "O AND ORDER TAKER YOU PROBABLY ALREADY KNOW MY ORDER IS GOING TO BE WRONG CAUSE I'M NOT PAYING ATTENTION AND IT IS GOING TO BE YOUR FAULT. AND BY THE WAY I AM TOTALLY NOT GOING TO BE PAYING ATTENTION WHEN I COME THROUGH THE LINE AND GOING TO DRIVE RIGHT PAST THE PAYING WINDOW AND TIE UP THE LINE. YOU CAN ALSO EXPECT TO HEAR MORE THAN YOU WANT TO CAUSE I'M ON A CELL PHONE."
3. Forgets I'm at McDonalds:
"Do you have any of those Wacky Packs? Or dipped cones? O and some if those taquitos! You know some of the things YOU NEVER HAD.
4. The Illiterate:
"How much for a #1? How much for a #12? What is on the dollar menu? How much are your shakes? You know this would be easier for me and you if I just read the menu 2 feet in front of me."
5. The Stoner:
"I want............ soooommmmmeee................. burrrrrrritos like 200 of them and thennnnnnnn..... 2 more burritos"
6. The Early Bird:
"Yes I would like an Egg Mcmuffin.......What do you meen you are not serving breakfast? What time do you stop serving breakfast? 10:30, what time is it? 12:45??"
7. Is landing the space shuttle:
"I AM GOING TO TALK IN ALL CAPS CAUSE I FORGOT THAT I AM ORDERING AN SANDWICH AND FORGOT I AM NOT TRYING TO TALK OVER THE SOUND OF JACKHAMMERS OR HOWLER MONKEYS OR HOWLER MONKEYS OPERATING JACKHAMMERS!!!!!!!!!!!"
8. The broken window:
"Yeah so my window is broken so I 'm going to make you do everything through a half-open car door because I don't want to come inside. Taking money and giving change is a pain as well as handing out food but dammit what else is there do do?? Actually come inside the store???
9. I came through the drive thu to tell you to wait:
"Yeah hold on................................................................................................................................................
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....................................................................................................................................................................
....................................................................................................................................................................
....................................................................................................................................................................
....................................................................................................................................................................
....................................................................................................................................................................
.................................................................................................................................I want a small diet coke"
10. The big spender:
"You charge 50 cents for cheese????? Man take it off!!, I can't believe McDonalds charges 50 cents for an add on. I just want my dollar hot n' spicy."
11. The Dollar menunaire:
"Hey those doubles still a dollar? Are your drinks still a dollar? I know I asked the same questions yesterday but I need to check. What size fry is on the dollar menu? What else you got for a dollar? ok I need 50 double cheese."
12. The Specialist:
"I need a fish sandwich with lite tartar sauce on both sides of the bun, a little lettuce the half slice of cheese on the top bun with a tomato on the lower bun, 2 pickles with the fish well done and extra salt on my fires." And my husband wants a hot n' spicy with cheese and mayo on both sides of the bun and some lite ketchup and mustard and some chipotle BBQ sauce." "And a dish of tartar on the side."
13. The hypocrite:
"You know God said for man to rest on Sundays? It is a sin to work on the holy day. You should be in church young man and save your soul. I am also blissfully unaware of the fact I just patronized the business I am condemning on the sabbath, so I am contributing to the sin I speak of"
14. The diesel driver:
"You know it be easier for me to hear you and you to hear my if I turned this loud truck off,.......say high to my brother the guy who plays his radio to loud!"
15. Plays the radio to loud:
"Was that my brother the diesel driver? you could have heard that if I turned the damn radio down!"
(To be continued)
Forward:
First off, McDonalds itself is not a bad company. It does have a lot of opportunity for advancement and marketing. It in and upon itself is very centered on employees. To bad none of that applies here.
So you want to work the Drive Thru,
Customer pulls to the COD (where you place the order) where they are greeted by you the employee. You on the other hand are greeted by a very loud and shrill screeching beep in your ear to remind you the car is there. Keep in mind the greeting has to be withing 10 seconds of them arriving you you face a deduction in your performance scores if they are a corporate sponsored mystery shop (more on those later). If you are lucky then the customer would have their window in the down position, if not then they never heard your greeting and will sit there idly until you ask them if you can help them again or they ask if you are there.
A lot of customers are"unique" so lets have a look at them.
1. The Uhhhh:
"I want an Uhhh with a side of Ummm with some Uhh, Uhh, o and don't have any of those, you know, none of that on it."
"I forgot my uhhh...*tongue clicking*......wallet"
2. The Cell phone:
You: "May I help.."
Cell Phone: *cuts you off* "HOLD ON,....YEAH I'M AT MCDONALDS TRYING TO GET SOMETHING TO EAT. WHAT? NAW, YEAH YEAH, I WAS GONNA GET SOMETHING TO EAT. YEAH THEY SEEM BUSY YEAH I BEEN NEEDING SOMEONE TO WAIT ON ME, BUT I'M NOT PAYING ATTENTION CAUSE I'M ON A CELL PHONE AND I AM TALKING TO LOUD CAUSE I'M ON A CELL PHONE AND CAN'T SEEM TO PUT IT DOWN 5 DAMN MINUTES TO ORDER SOMETHING." "O AND ORDER TAKER YOU PROBABLY ALREADY KNOW MY ORDER IS GOING TO BE WRONG CAUSE I'M NOT PAYING ATTENTION AND IT IS GOING TO BE YOUR FAULT. AND BY THE WAY I AM TOTALLY NOT GOING TO BE PAYING ATTENTION WHEN I COME THROUGH THE LINE AND GOING TO DRIVE RIGHT PAST THE PAYING WINDOW AND TIE UP THE LINE. YOU CAN ALSO EXPECT TO HEAR MORE THAN YOU WANT TO CAUSE I'M ON A CELL PHONE."
3. Forgets I'm at McDonalds:
"Do you have any of those Wacky Packs? Or dipped cones? O and some if those taquitos! You know some of the things YOU NEVER HAD.
4. The Illiterate:
"How much for a #1? How much for a #12? What is on the dollar menu? How much are your shakes? You know this would be easier for me and you if I just read the menu 2 feet in front of me."
5. The Stoner:
"I want............ soooommmmmeee................. burrrrrrritos like 200 of them and thennnnnnnn..... 2 more burritos"
6. The Early Bird:
"Yes I would like an Egg Mcmuffin.......What do you meen you are not serving breakfast? What time do you stop serving breakfast? 10:30, what time is it? 12:45??"
7. Is landing the space shuttle:
"I AM GOING TO TALK IN ALL CAPS CAUSE I FORGOT THAT I AM ORDERING AN SANDWICH AND FORGOT I AM NOT TRYING TO TALK OVER THE SOUND OF JACKHAMMERS OR HOWLER MONKEYS OR HOWLER MONKEYS OPERATING JACKHAMMERS!!!!!!!!!!!"
8. The broken window:
"Yeah so my window is broken so I 'm going to make you do everything through a half-open car door because I don't want to come inside. Taking money and giving change is a pain as well as handing out food but dammit what else is there do do?? Actually come inside the store???
9. I came through the drive thu to tell you to wait:
"Yeah hold on................................................................................................................................................
....................................................................................................................................................................
....................................................................................................................................................................
....................................................................................................................................................................
....................................................................................................................................................................
....................................................................................................................................................................
....................................................................................................................................................................
.................................................................................................................................I want a small diet coke"
10. The big spender:
"You charge 50 cents for cheese????? Man take it off!!, I can't believe McDonalds charges 50 cents for an add on. I just want my dollar hot n' spicy."
11. The Dollar menunaire:
"Hey those doubles still a dollar? Are your drinks still a dollar? I know I asked the same questions yesterday but I need to check. What size fry is on the dollar menu? What else you got for a dollar? ok I need 50 double cheese."
12. The Specialist:
"I need a fish sandwich with lite tartar sauce on both sides of the bun, a little lettuce the half slice of cheese on the top bun with a tomato on the lower bun, 2 pickles with the fish well done and extra salt on my fires." And my husband wants a hot n' spicy with cheese and mayo on both sides of the bun and some lite ketchup and mustard and some chipotle BBQ sauce." "And a dish of tartar on the side."
13. The hypocrite:
"You know God said for man to rest on Sundays? It is a sin to work on the holy day. You should be in church young man and save your soul. I am also blissfully unaware of the fact I just patronized the business I am condemning on the sabbath, so I am contributing to the sin I speak of"
14. The diesel driver:
"You know it be easier for me to hear you and you to hear my if I turned this loud truck off,.......say high to my brother the guy who plays his radio to loud!"
15. Plays the radio to loud:
"Was that my brother the diesel driver? you could have heard that if I turned the damn radio down!"
(To be continued)
Last edited by Samiam on Wed Oct 20, 2010 12:32 pm; edited 1 time in total
Mon Oct 18, 2010 6:32 pm by Tacoline
